Customer Care Executive
We usually respond within three days
Bolt Energy is an energetic and progressive company, based in Brussels and a leader in the renewable energy sector. As a pioneer, they have launched the very first energy platform in Belgium that aims to make the power grid completely sustainable. How do they do it? Through Bolt, you can buy energy directly from local, green producers such as farmers and large companies. Greenpeace is already a fan of their concept! Interested in making a positive impact? Then be sure to read on!
We are looking for a dynamic force to strengthen their customer care team. Your mission? To be the first point of contact for Bolt's customers, becoming the face and voice of the company.
Your role:
- You will answer customer questions via phone and email, directly influencing the customer experience and mission
- You will process queries and problems in the CRM system and be responsible for full follow-up and handling of the queries yourself
- You enthuse customers about the company and represent the mission
- You contribute ideas on how to improve working methods and communicate smoothly with your teammates
Your background:
- You are communicatively strong, have an assertive attitude and are empathetic. You like to think along with the customer
- Above all, you want to help people and solve their problems well. A satisfied customer makes your day!
- You speak fluent Dutch and English OR French and English
- You want to contribute to the energy transition in Belgium, one of the most efficient ways to combat climate change
What's in it for you?
- You will work in the vibrant centre of Brussels (near the Botanical Gardens) in the WeWork building
- An attractive salary based on your experience
- An extensive package of legal benefits, including a net allowance, 30% discount on energy, meal vouchers, eco vouchers, hospitalisation insurance, group insurance, a CAO 90 bonus and a Mbrella budget
- 33 holidays in a 38h working week!
- You get the opportunity to grow in a fast-growing company with positive impact
- You will be part of a green family of 40 employees who stand strong against the big players in the energy sector. Bolt is a sustainable and innovative company with a promising future. Join Bolt and make a difference!
- Department
- Customer Care
- Role
- Customer Care Executive
- Locations
- Brussels, Brussels, Belgium
- Remote status
- Hybrid Remote
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About Rekruut
REKRUUT brings you the best and most diverse vacancies at start-ups and scale-ups. From new kids on the block to booming young companies. Wanted profiles? From sales to IT and from junior level to C and VP level. You name it!
Customer Care Executive
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